Network Monitoring

Network availability is absolutely crucial in today's demanding market place. Business applications and services rely on your company's infrastructure to be constantly available. Avidity provides 24x7x365 real-time, proactive monitoring of client networks throughout the country - ensuring system availability through our proven NOC methodologies, toolsets and years of monitoring experience. Avidity acts as an extension of your IT organization - ensuring timely detection and resolution of network issues on a continuous basis. Our service includes problem identification, ticket and vendor management, configuration assistance and implementation, change management, problem resolution, detailed reporting including quarterly stewardships reports, and much more.

Our fully staffed redundant data centers reside in Santa Clara, CA and Houston, TX. Contact us today to find out how Avidity can reduce your total cost of ownership and minimize your mean time to repair through our management-as-a-service solution.

Key features and specifications:

• Two fully redundant Network Operations Centers located in California and Texas
• Fully staffed 24x7x365/366
• Cisco IP Contact Center
• Cisco Certified technicians answer the phone
• Secured customer portal login for ticketing an reporting
• Multiple client connectivity options including VPN, Dedicated Circuit and Dial back-up
• Vendor agnostic
• Device inventory and asset management
• Device links and mapping
• Event thresholds and policies including e-mail alerting
• Vendor SLA reporting and compliance
• Netflow analysis

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